Support
Contact Trace support for help with subscriptions, purchases, account access, screenshot tracing, and data requests.
Email: peter@tracethat.app
Response target: within 2 business days
Business: Peter Healy (trading as Trace), Adelaide, Australia
What To Include
- Your device model and Android or iOS version.
- The email address linked to your Trace account, if any.
- A short description of the issue.
- Screenshots if the problem is visual or purchase-related.
Common Requests
- Subscription restore and purchase issues.
- Account sign-in and email delivery issues.
- Screenshot tracing failures or incorrect episode matching.
- Privacy, deletion, and data access requests.
Support Topics
Purchase or subscription help
Email support if a purchase does not unlock Trace Plus, if Restore Purchases does not work, or if you need help locating the active subscription on your Apple App Store or Google Play account.
Refunds and cancellations
Subscription billing is managed by the store used for purchase. Apple purchases can be canceled from the App Store subscriptions screen, and refund requests can be submitted at reportaproblem.apple.com. Google Play purchases can be managed from the Google Play subscriptions screen.
Account deletion and privacy requests
Delete your account directly inside the Trace app in Settings. If you cannot access the app, email support and we can help with data access or deletion requests.
Legal
Privacy Policy: https://tracethat.app/privacy.html
Terms of Use (EULA): https://tracethat.app/terms.html